Sales Services

Telecom Services

Direct Sales

Our Direct Sales service connects you with our expert sales team, who work closely with you to understand your unique telecom needs. We offer personalized solutions tailored to your business requirements, ensuring a seamless integration and enhanced operational efficiency. By engaging directly with our clients, we provide in-depth product knowledge and a hands-on approach to delivering the best telecom services.

Channel Sales

Our Channel Sales service leverages a robust network of trusted partners to extend our telecom solutions to a broader market. Through strategic alliances and collaborations, we ensure that our high-quality telecom services are accessible to a wide range of customers. Our channel partners are trained and supported to maintain the same level of excellence and customer satisfaction that Kaibe Solutions is known for.

Tele Sales

Our Tele Sales service offers a convenient and efficient way to access our telecom solutions. Our dedicated tele sales team is equipped to handle inquiries, provide detailed information, and assist with the purchase process over the phone. This service ensures quick response times and professional support, making it easy for you to acquire the telecom services you need without leaving your office.

Always Available Support

Ensure your employees can get help anytime, anywhere, with dedicated support for their tools, applications (cloud-based included), & operating systems.

Optimize operational costs

Let our IT experts handle your support needs, so your team can focus on what matters most - growing your business.

Focus on Efficiency

Empowering employees with a dedicated contact streamlines issue resolution, minimizing disruptions and maximizing their productivity to achieve goals.

IT Service Desk Solutions that adapt to your Needs

Engage our team of experts to design an IT Service Desk Solution to meet your organization’s unique requirements.

Get help, how you want, when you need it

Employees can leverage email, chat, voice and more.

Personal Based Engagement

Users are offered personalized assistance tailored to their specific needs, regardless of position.

Intelligent automation

Streamline workflows and free up employee time by automating common requests with intelligent bots.

Virtual personal assistants

Forget simple answers, our virtual assistants leverage AI and NLP to engage in dynamic dialogues and deliver insightful recommendations, empowering your employees.

Self-service

Empowering employees, a central hub provides a one-stop shop for self-service solutions, including automated tasks, a knowledge base, documented issues, instructional videos, and a collaborative peer support network.

Visual Engagement

TechSee, a leading provider of intelligent remote visual support for contact centers, allows our agents to virtually see what the employee sees, leading to faster and more efficient troubleshooting.

Benefits of a Remote Team

• Recruit staff at 50% less than market rates
• Save on office space, management costs, Employers Tax, HR, Redundancies.

• Remote staff are focused on the task rather than office politics, weather and other non-productive conversations.
• We pay premium salaries so you can experience low staff churn.

• Remote staffing availability can ensure you have round the clock service for your clients (sales support/chat/remote assistance)
• Taking advantage of lower salaries means you can pay a small premium to acquire amazing individuals and achieve better results.

C3 Pay

CASE STUDY 1

Background

Our client is one of the largest service provider with huge base of cards holders.

Problem

1. Client needed to scale their app user base to keep up with their growing client base.
2. Client also wanted to grow their client base in UAE

Solutions

1. KAIBE SOLUTIONS took our standard approach to helping our client scale their base, firstly by creating workflow and documenting all processes required to complete each task,then recruiting and staffing individuals as per requirement and growing repeat user base along with getting users to perform RMT.
2. KAIBE SOLUTIONS trained UAE specialized sales team and identify clients through their own database and closed the deals over the phone.

Outcome

Client was able to increase their returning user base without having extra overheads and management staff in UAE and also add new clients.

KAIBE SOLUTIONS was able to acquire more than 2000 accounts per month with about 60 -70 new customers.

Technologies

MS Teams, MS Office, genysis, vicidial.

Telecom

CASE STUDY 2

Background

Out of our multiple businesses partnerships in UAE telecom division is premium channel partner for a top telecom operator in UAE.

Problem

Due to a recent lockdowns and hiring challenges, our client needed someone to support them in generating leads for their B2B business and also ensure there is someone available to answer their existing clients

Solution

After analysing the outbound/inbound calls for sales Kaibe Solutions was able to setup a remote team of 12 call centre agents with 1 team leader and a MANAGER to generate sales and monitor the leads.