Our Clients

C3 Pay

CASE STUDY 1

Background

Our client is one of the largest service provider with huge base of cards holders.

Problem

1. Client needed to scale their app user base to keep up with their growing client base.
2. Client also wanted to grow their client base in UAE

Solutions

1. KAIBE SOLUTIONS took our standard approach to helping our client scale their base, firstly by creating workflow and documenting all processes required to complete each task,then recruiting and staffing individuals as per requirement and growing repeat user base along with getting users to perform RMT.

2. KAIBE SOLUTIONS trained UAE specialized sales team and identify clients through their own database and closed the deals over the phone.

Outcome

Client was able to increase their returning user base without having extra overheads and management staff in UAE and also add new clients.

KAIBE SOLUTIONS was able to acquire more than 2000 accounts per month with about 60 -70 new customers.

Technologies

MS Teams, MS Office, genysis, vicidial.

Telecom

CASE STUDY 2

Background

Out of our multiple businesses partnerships in UAE telecom division is premium channel partner for a top telecom operator in UAE.

Problem

Due to a recent lockdowns and hiring challenges, our client needed someone to support them in generating leads for their B2B business and also ensure there is someone available to answer their existing clients

Solution

After analysing the outbound/inbound calls for sales Kaibe Solutions was able to setup a remote team of 12 call centre agents with 1 team leader and a MANAGER to generate sales and monitor the leads.

Outcome

Our Client have now empowered remote staff to not only take calls but also to resolve problems of lead management on their CRM solution.

Technologies

CISCO JABBER, VICIDIAL