Chat Support

Whether you need your chat support agents to resolve customer issues, answer queries, schedule appointments, process refunds or work as an extension of your sales team, we do it all. Kaibe Solutions chat services also offers you the added flexibility of picking remote staff on a project, interim or permanent basis.

Kaibe Solutions chat representatives can deliver quality service over multiple platforms including live chat, social media and email. Our bespoke model, coupled with the multi sector expertise of our support agents, makes it easier for us to adapt to your business needs.
A report indicates that 42% of customers prefer a live chat support feature because they get real-time support and don’t have to wait on hold.
Adding an online chat support function to your website is one of the best ways to show your customers you value them. Chat support services allow businesses to assist their customers and resolve their issues in real-time. Live chat support also has other applications – it is one of the most effective methods to build engagement and boost sales.
If you don’t want to miss out on the many benefits of chat support, get in touch with us. At Kaibe Solutions, we have a team of experienced live chat support agents who specialise in building and maintaining customer relationships.
For us, chat support is a lot more than adding a new button to a website. It is an entire process that requires an in-depth knowledge of a business and its clients. To ensure that our services are aligned with your core business values, our chat support personnel are required to attend a detailed briefing, before starting on a project.